Privacy Policy
Last updated: 2025
NeighbourhoodCheck ("we", "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Address(es) you request reports for
- Payment details (processed securely by Stripe or similar providers; we do not store full card numbers)
- Account login information
- Usage data (analytics, device information, IP address)
We may also collect observation data relevant to your report where it relates to the property or local area you have asked us to assess.
2. How We Use Your Information
We use your information to:
- Provide neighbourhood due-diligence services
- Create and deliver personalised reports
- Improve our website, products and services
- Manage and secure your account
- Communicate with you about your order, reports and support
- Comply with our legal obligations under Australian law
3. Sharing of Information
We do not sell or rent your personal information. We may share information with:
- Payment processors (e.g. Stripe) to securely process transactions
- Service providers such as hosting, analytics and email services
- Legal authorities, regulators or law enforcement when required by law
All third parties are required to handle your data in line with strict privacy and data protection requirements.
4. Storage & Security
Your data is stored securely in encrypted systems. We take all reasonable steps to protect your information from:
- Misuse
- Loss
- Unauthorised access
- Modification
- Disclosure
5. Access & Correction
You may request access to the personal information we hold about you, or ask for corrections where you believe the information is inaccurate, out-of-date or incomplete.
To make a request, contact support@mail.neighbourhoodcheck.com.au.
6. Data Retention
We retain reports, photos and analysis for quality, audit and customer support purposes unless you request deletion and it is lawful and reasonable for us to do so.
Some records may need to be retained for legal, regulatory or business record-keeping requirements.
7. Cookies & Tracking
We use cookies and analytics tools to understand how our website is used and to improve your experience. You can control or disable cookies through your browser settings, but this may impact some functionality.
8. Overseas Disclosure
Some of our service providers (for example, analytics or email platforms) may store or process data overseas. We take reasonable steps to ensure these providers handle your information in a way that is consistent with the Australian Privacy Principles.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws, our services or our business practices. The updated version will be posted on this page with an updated "Last updated" date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact: